Frequently asked questions

Question: When can I buy tickets for?

Answer: You can currently buy tickets for the summer season running from 1 April until 31 October 2010.

Question: Can I buy an unlimited number of tickets?

Answer: You can buy a maximum of 19 tickets. (A party of 20 persons or more is considered to be a group and is entitled to a group discount.)

Question: Can I exchange tickets that I have bought online at a later date?

Answer: No, unfortunately tickets cannot be exchanged or returned.

Question: Are special arrangements available for groups?

Answer: Yes, please see our website for further information or call +31 (0)26-3576123.

Question: Will I pay a surcharge/booking fee for tickets bought online?

Answer: No, you pay the same price for tickets bought online as you would at the ticket office.

Question: I have got a discount voucher. Can I also use this when buying tickets online?

Answer: No, discount vouchers can only be accepted when you buy a ticket at the Open Air Museum ticket office.

Question: Where can I get help if I have any questions or in the event of a complaint?

Answer: For questions concerning the ordering of tickets online, please send an e-mail to onlinetickets@openluchtmuseum.nl

Question: Can I use the tickets for another period once they have expired?

Answer: No, tickets cannot be exchanged for cash or admission tickets for another period.

Question: I don’t have a printer. How can I print out my tickets?

Answer: Once you have completed all the steps you will receive confirmation by e-mail. It is possible to print this out at a later date on someone else's computer or at another location.

Question: Can I buy tickets online even though I haven’t got a credit card?

Answer: Unfortunately, at the moment it is only possible to pay using a credit card.

Question: I have lost my tickets. How can I gain access to the museum?

Answer: You can print out the tickets again from the confirmation e-mail. If you no longer have the confirmation e-mail, please contact our information desk on +31 (0)26-3576100.

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